We’re here to help.
Sorro support · Enclave HK Limited
Questions about Sorro, a problem with the app, or a trade call you want to report? Email us with a description of what happened.
sumer@enclave.money ↗Help us find the issue
Include your app version, device model and the time of the issue. If it concerns a trade call, include its source or identifier. Only include a public wallet address when it is needed to investigate your request.
Protect your wallet
Never send a seed phrase, private key, password or sign-in code. Sorro support will not ask you to transfer funds to a “support” wallet. Fund movements and protocol positions must be managed through your own authenticated wallet.
Privacy requests
For access, correction or deletion requests, email us with “Sorro privacy request” in the subject. We may ask you to verify ownership without sharing wallet secrets. Our privacy policy explains what data is processed and what can be removed.
Manage trading access
Sorro's Settings lists signing keys. Embedded-wallet users can revoke supported named keys in the app. If you signed in with an external wallet, use Hyperliquid’s API wallet controls. Removing a trading key does not close positions or cancel every existing order.